Terms of service
These terms apply to consumer purchases from zanskiofficial.com. Please read them before placing an order. The version in force when you order applies to that purchase.
1. Seller
ZAN Ab (brand: ZAN SKI)
Business ID: 3618931-9 · VAT: FI36189319
Hämeenkatu 3a A 21, 20500 Turku, Finland
Email: zanskiofficial@gmail.com
2. Products and prices
We describe our products as accurately as possible. Screen colours may differ from the actual product. One unit of ZAN SKI Boot Covers is one pair containing two covers. Please check the product's fit guidance before ordering.
Prices are in euros and include VAT. The product price, available delivery options, shipping charge and final total are displayed before payment. Shipping is free for orders containing two or more pairs. See our Shipping policy for destinations, rates and estimated delivery times.
3. Ordering
- Select the number of pairs and add them to your cart.
- Enter your contact and delivery details at checkout.
- Choose an available delivery and payment method.
- Review your order and correct any errors.
- Use the payment button to place an order with an obligation to pay.
We send an order confirmation by email. You can order in English, Finnish or Swedish, and you may request a copy of your order from us. If a stock or pricing problem affects an order, we will contact you promptly to resolve it in accordance with your consumer rights. We will not substitute products without your agreement.
4. Payment
Payment is taken using the payment methods available at checkout. Our payment providers process payments securely. ZAN Ab does not store your full payment-card details.
5. Delivery
We ship from Finland to addresses supported by our checkout. Delivery estimates apply to in-stock orders and are not guaranteed arrival dates. We remain responsible for the goods until you, or someone you nominate other than the carrier, receive them. Contact us if a parcel is late, lost or damaged. Delivery estimates do not limit your statutory rights.
6. Withdrawal and returns
EU consumers have a legal 14-day right of withdrawal without giving a reason. We also offer a voluntary 30-day return promise. You may withdraw before delivery, through your customer account, using Withdraw from contract here, by email, or by sending a clear notice or the optional model form. Our Return and refund policy explains the deadlines, return postage, condition requirements for the voluntary extension, refunds and model form.
7. Defects and complaints
If goods are faulty, damaged or incorrect, contact us with your order number and a description of the issue. Photos are helpful if available. We will arrange the remedy required by applicable consumer law without charging the necessary costs to you. Your statutory faulty-goods rights are not limited to the 30-day return period.
8. Consumer rights
Nothing in these terms excludes or restricts mandatory consumer rights or liability that cannot lawfully be excluded.
9. Brand and content
ZAN SKI is a brand of ZAN Ab. The boot-cover design is patent pending. Purchasing a product does not transfer intellectual property rights in the brand or design.
10. Disputes
Please contact us first so we can try to resolve a complaint. Consumers in Finland can seek help from the Finnish Consumer Advisory Services and submit a dispute to the Consumer Disputes Board. Consumers in other EU countries may contact their local European Consumer Centre.
Finnish law applies to these terms. This does not deprive you of mandatory protections or rights to bring proceedings available under the law of your country of residence.
11. Updates
We may update these terms for future purchases. Changes do not alter the terms that applied to an order you already placed.