Refund policy

We offer free 30-day returns on ZAN SKI boot covers: we refund your return postage, up to €20 per order. This voluntary promise is in addition to your legal 14-day right of withdrawal and does not limit your rights if goods are faulty.

Your legal right of withdrawal

As an EU consumer, you may withdraw from your purchase without giving a reason within 14 days after you, or someone you nominate other than the carrier, receive the goods. If an order is delivered in separate parts, the period starts after the last item arrives. You may also withdraw before delivery.

Our 30-day return promise

You may notify us of a return within 30 days after delivery of the last item in your order. For returns notified after the legal withdrawal period, the covers must be unused and in resellable condition; trying them on indoors over your boots is fine. These extra conditions apply only to the voluntary extension, not to your legal withdrawal or faulty-goods rights.

How to withdraw or return

Sending your notice before the deadline is enough. If the last day falls on a weekend or public holiday, the deadline extends to the next business day. We acknowledge online withdrawal notices by email without delay. Your statutory withdrawal does not depend on our approval.

Sending the goods back

Send the goods back within 14 days after your notice. We will email the return address and instructions. We refund your direct return postage, up to €20 per order, when you send us the postage receipt. If the item is faulty or incorrect, we pay all necessary return costs. There is no restocking fee. Keep proof of postage.

During the legal withdrawal period you may inspect the covers as you would in a shop. You are responsible only for any reduction in value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Opening the box does not itself remove your legal right to withdraw.

Refunds

For a full-order withdrawal, we refund your payments, including the cost of our least expensive standard delivery option, within 14 days after receiving your notice. Any extra charge for a more expensive delivery choice is not refundable. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever happens first. Refunds use your original payment method unless you expressly agree otherwise, with no refund fee. The same refund timing applies to eligible returns under our 30-day promise. We refund the return postage, up to €20 per order, together with your refund.

Faulty, damaged or incorrect goods

Email us your order number and a description of the problem. Photos are helpful if available. We will arrange the remedy required by applicable consumer law, such as repair, replacement, a price reduction or refund, without charging you the necessary return costs. The 30-day return window does not limit your statutory rights for faulty goods.

Model withdrawal form

Complete and send this form only if you wish to withdraw. Using it is optional.

To: ZAN Ab, Hämeenkatu 3a A 21, 20500 Turku, Finland; zanskiofficial@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if sent on paper):
Date:

Contact

ZAN Ab (brand: ZAN SKI)
Business ID: 3618931-9 · VAT: FI36189319
Hämeenkatu 3a A 21, 20500 Turku, Finland
Email: zanskiofficial@gmail.com